Returns Policy
Please check your entire order carefully when you receive it for accuracy and notify us immediately if there is an issue. If you need to return an item, please Contact Us with your order number and details about the product you would like to return as soon as possible. We will respond quickly with instructions for how to return the items from your order.
You may return most new, unopened stock items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Items returned due to you no longer needing them may be subject to 20% restock fee and return shipping costs. We cannot accept returns on customized items or items ordered more than 30 days before initiating return.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Shipping
We currently cannot ship outside of the U.S. (sorry!). Shipping is calculated based on your location and the shipping method you choose. Depending on the method you choose, shipping estimates will appear on the cart and checkout pages. Expedited shipping is often higher cost and some items we cannot guarantee overnight shipping.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.